Shipping policy

Shipping & returns Policy

We ship all orders from our Sunshine Coast, QLD warehouse Monday to Friday.
Please allow up to 2 business days for dispatch, or up to 3 business days during busy sale periods.

Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to you.
Need an update? Contact us anytime at hello@lokalfolk.store

Shipping Within Australia

  • Aramex Standard: 2–6 business days — $8.95 AUD
  • Aramex Express: 1–4 business days — $12 AUD
  • Free Standard Shipping: Orders over $99AUD*

Shipping to New Zealand

  • Standard International Shipping: 5–8 business days — $11 AUD

Orders over $60 NZD may be subject to import duties, customs fees, and GST upon arrival. These charges are the customer's responsibility.

Shipping to the United States & Canada

  • Standard International Shipping: estimated 7–14 business days — $15 AUD flat rate
  • Free International Shipping on orders over $230 AUD

Depending on your order value, shipments may be subject to import duties, taxes, or customs processing fees on arrival. These are set by your local customs authority and are the customer's responsibility.

Shipping to the United Kingdom

  • Standard International Shipping: estimated 7–14 business days — $15 AUD

Orders over £135 may be subject to import VAT, duties, and customs fees on arrival. These charges are the customer's responsibility.

All international delivery times are estimates and may vary due to customs processing.

Uncollected Parcels

If your order is returned to us due to non-collection or an incorrect address, you will need to cover the cost of re-shipping.

Returns & Exchanges

We want you to love your purchase.
If something isn’t right, you can return it within 14 days of delivery for an exchange or refund.

110% Store Credit
if you choose to exchange we are pleased to offer 110% store credit on full priced items purchased online within 14 days of receipt of goods.

To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • Tags attached and packaging intact

To start a return, please follow the steps on the returns page, located in the bottom menu.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Please note: For hygiene reasons, hats, swimwear, and sale items are final sale and cannot be returned.