Returns & Exchanges
We want you to love your purchase.
If something isn’t right, you can return it within 14 days of delivery for an exchange or refund.
110% Store Credit
if you choose to exchange we are pleased to offer 110% store credit on full priced items purchased online within 14 days of receipt of goods.
To be eligible for return, items must be:
- Unworn, unwashed, and in original condition
- Tags attached and packaging intact
To start a return, please complete the below form. Any questions please reach out to hello@lokalfolk.store
Please note: For hygiene reasons, hats, swimwear, and sale items are final sale and cannot be returned.
Privacy Policy
Last updated: December 01, 2025
Lokal Folk (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://lokalfolk.com.au), make a purchase, or interact with us in any way.
By using our website, you agree to this Privacy Policy.
Information We Collect
We collect personal information necessary to provide you with our products and services, including your name, email address, shipping and billing address, phone number, payment details (processed securely via Shopify Payments, PayPal, or your chosen gateway – we do not store card details), and marketing preferences.
We may also collect non-identifiable data such as browser type, device information, and website usage through cookies and analytics tools.
How We Use Your Information
We use your personal information to:
· Process and deliver your orders
· Communicate with you about your purchase or account
· Send marketing emails (only if you’ve opted in)
· Improve our products, website, and customer experience
· Comply with legal obligations and prevent fraud
You can unsubscribe from our marketing emails anytime by clicking “unsubscribe” or by contacting us directly.
Sharing Your Information
We only share your information with trusted third parties that help us operate our business, such as:
· Shopify (our e-commerce platform)
· Payment processors (Shopify Payments, PayPal, etc.)
· Shipping and logistics providers
· Marketing and analytics tools (e.g. Klaviyo, Google Analytics)
We will never sell or rent your personal information to anyone.
Cookies
Cookies are small data files stored on your device. We use cookies to keep your cart and checkout running smoothly, understand how visitors use our site, and personalise your experience.
You can disable cookies in your browser settings, but this may affect how our site functions.
Data Security
We take data protection seriously. Your information is stored securely on Shopify’s servers, which meet international security standards (PCI DSS compliant).
We use encryption, firewalls, and password-protected systems to protect your data.
Your Rights
You have the right to access, correct, or delete the personal data we hold about you.
You may also withdraw consent for marketing communications at any time.
To exercise your rights, contact us at hello@lokalfolk.store.
International Data Transfers
As we operate between Bali and Australia, your data may be transferred and stored outside of Australia. By using our site, you consent to this transfer.
We take all reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be available on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Email: hello@lokalfolk.store
Website: https://lokalfolk.com.au